Support

Email support@vandersoft.co and a person will read it. There is no ticket queue and no chatbot.

Before you write

Including these makes a bug far faster to fix:

• Which app, and iPhone or Android
• What you did, and what happened instead
• Roughly when it started

Subscriptions and refunds

Subscriptions are billed by Apple or Google, not by us, so cancellations and refunds go through them. On iPhone that is Settings, then your name, then Subscriptions. On Android it is the Play Store under Payments and subscriptions. If something looks wrong on your account, email us and we will help work out what happened.

Data and privacy

See the privacy policy for what is collected and why. To request deletion of anything associated with your account, email us and say so.